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Q
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Do I have to have pictures of each item?
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A
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Yes, you need to have at least one picture of each item. This
picture cannot be a "group" shot with several items in one
picture. Each item MUST have it's own picture.
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Q
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Can I have more than one picture of an item?
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A
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Our system allows up to eight pictures if you like. The first
picture you upload will be used as the thumbnail view, and then all
pictures will be viewable after the customer clicks on the thumbnail
view.
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Q
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Is my site visible to the public while I'm adding my
inventory?
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A
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The only people who can view your site are those who have the
URL. Until EARTHLING activates your site, you are not listed in the
search engines, nor on the EARTHLING list of stores.
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Q
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Can I update the inventory whenever I want?
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A
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Yes, you can work online 24 hours a day.
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Q
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How long to I have to add all my items and inventory before my
site will be activated? Is there a time limit.
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A
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You must add your initial inventory within 14 days, or your site
will be removed from our server. After that we encourage you to
frequently enter new merchandise, as this will keep your EARTHLING
store fresh with visitors returning often to see your new
merchandise.
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Q
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I want to accept credit cards. How can I get a merchant
account?
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A
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You can apply for a merchant account by using this form.
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Q
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What if I already have a merchant account?
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A
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You can continue to use your original merchant account. Your
setup will include an option to let us know which credit cards you
accept.
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Q
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What if I am in another country?
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A
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If you are in a country other than the U.S., you must be able to
accept credit card payments - either your own merchant account or
one through PayPal.
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Q
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Can I use payment services and/or escrow services?
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A
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EARTHLING.com can accommodate the use of PayPal through the Order
Form. EARTHLING.com does not endorse these services nor do we offer
support for them.
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Q
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How will I know what a customer orders?
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A
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When an order is placed, both you and the customer are sent a
computer generated order stating what the item is, the description,
and price. The customer's name, address, e-mail address, etc. will
also be included.
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Q
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How do I confirm an order and let the customer know what the
shipping charges will be?
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A
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After a computer generated e-mail is sent to both you and the
customer, you should send the customer a personal e-mail confirming
item availability, shipping charges, and the amount that they should
make payment for or that will be charged to their credit card.
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Q
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What if an order gets cancelled or returned? Do I still have
to pay EARTHLING?
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A
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Of course not. We understand that this may happen. Our online
invoice system lets you edit your sales. Please do NOT notify
EARTHLING of each individual return or cancellation. The information
MUST be included in the online invoice report.
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Q
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How does EARTHLING know what's been ordered from my site?
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A
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EARTHLING monitors all shopping cart transactions that take place
on your site. We also use several other techniques to check that the
commissions dealers pay us are accurate. Random purchases by an
EARTHLING representative are frequently used to check compliance
with our commission based payment system. Dealers who are not
keeping accurate records of their on-line transactions are
immediately removed from our system.
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Q
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What do I do if I get an order but it bounces back to me
because of a bad e-mail address?
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A
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The first thing you should do is look at what the person put in
as their e-mail address. Familiarize yourself with how a proper
e-mail address looks and you may be able to figure out a good e-mail
address. If that fails, please try to call the customer if they left
a phone number on the order. You can even resort to U.S. mail if all
else fails. Note that EARTHLING does NOT know anything more about
the e-mail address of a customer than you do. We only know what's
been supplied by the customer on the order form.
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Q
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I have a physical shop. Can I list items for sale online and
still have them available in my shop?
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A
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Yes you can. You just need to be diligent about removing items
from your online shop that are sold from your physical location.
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Q
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Can I have my own domain name?
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A
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Yes, you can have your own domain name and have it direct right
to your EARTHLING store. For more information, please use our question form.
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Q
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What is my URL?
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A
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The URL of your EARTHLING store is http://www.earthling.com/stores/yourlogin
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Q
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What happens if I change my ISP and have a different e-mail
address?
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A
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Simply contact masinfo@earthling.com and they will
change this information for you.
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Q
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How do I track how much my inventory is worth?
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A
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Just visit the members page, and select the 'count inventory'
option.
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Q
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How do I distinguish between an e-mail directed to my mailbox
only and an e-mail directed to all members?
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A
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The EARTHLING mail that is sent to all of the dealers, begins
with the body of the e-mail reading
"EARTHLING-dealers-Buy" or something similar in a form
lay-out. You are free to respond to these if you feel that you can
help them, or you are free to disregard them if they don't pertain
to you.
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Q
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I don't understand that report about my site that I get daily.
What does it all mean?
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A
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There is an explanation of all items in that report available
from the Members Page.
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Q
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I tried to access the links from these FAQs to the Member's
Page and it won't let me in. What's the problem?
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A
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Once you set up a store with us and get your login and password,
you will have access to this information.
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Q
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I have questions about my monthly invoice. Who do I contact?
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A
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Just contact the EARTHLING Billing Department. Please include
your store login (i.e. /stores/login) in the "Subject"
line.
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Q
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Does EARTHLING offer technical support while I'm setting up my
shop? How do I get in touch with someone at EARTHLING?
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A
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We offer full user support by e-mail If you have any questions
during the setup of your site, please use our question form.
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Q
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I use WebTV. Can I use the MakeAShop system to set up a store?
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A
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Although you can add inventory and otherwise maintain a shop
through the use of our online forms, you will need access to a PC in
order to upload pictures.
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