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Sierra Enterprises Internet Store

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Policies and FAQ

PRICING: Please note that all prices are in US dollars. Visa, MasterCard, PayPal, United States Postal Service money orders, personal checks accepted. PayPal required for international orders. Buyer is responsible for all extra fees related to Customs, etc., on international orders. Thank you!. Shipping and handling are not included.

 

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.
  • If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
  • If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
  • Item(s) paid for by money order are shipped 3 business days after receipt
  • If you are paying by credit card, your order will be shipped 3 business days after receipt
  • If you are using our option for a payment service, your order will be shipped 3 business days after receipt
US Dollars. Combined shipping discount available on most items - once order is received, discount will be applied and you'll receive an updated copy of your order. We accept Visa, MasterCard, PayPal, United States Postal Service money orders, personal checks. We only accept PayPal for international orders. Buyer is responsible for all extra fees related to Customs, etc., on international orders. Items usually shipped within 2 business days of cleared payment. Thank you!

 

SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.

 

OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityNoIns. We may elect to ship by some other carrier and will notify you if that is the case. We will ship to the following international regions: Asia, Europe, Canada, Australasia. Certain restrictions apply. We only accept PayPal for international orders. Buyer is responsible for all extra fees related to Customs, etc., on international orders. Thank you!

 

OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

 

OUR RESTOCKING POLICY: We do not charge restocking fees.

 

OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.

 

SAFETY POLICY: SIERRA ENTERPRISES INTERNET STORE COLLECTIBLES ARE NOT RECOMMENDED FOR SMALL CHILDREN. FRAGILE OR SMALL PARTS COULD BE A CHOKING HAZARD OR TOXIC IF INGESTED OR POSE A SUFFOCATION HAZARD. TO AVOID POSSIBLE ADVERSE HEALTH EFFECTS, INJURY, OR EVEN DEATH - PLEASE KEEP ITEMS OUT OF HANDS OF CHILDREN 12 YEARS OLD OR YOUNGER.
STAY SAFE - STAY SMART.
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You must be 18 years or older to purchase knife and/or sword items. Sierra Enterprises Internet Store is not liable for any damages or injuries resulting from the purchase and/or usage of knife and/or sword items.

 

Thank you for shopping at Sierra Enterprises Internet Store!

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Sierra Enterprises Internet Store
Contact us!
P.O. Box 408
Roan Mountain, TN 37687
United States

Updated Friday, April 25 2014
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