Policies and FAQ |
| PRICING: Please note that all prices are in US Dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- If you are paying by credit card, your order will be shipped no more than 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped no more than 3 business days after receipt
|
| SALES TAX: Orders via check require a 5 day holding period to ensure funds are available. Credit card orders can only be shipped to the billing address of the cardholder, unless other arrangements are made. Credit card payment can be made via phone. All items that are in stock and the correct size will be shipped within 1 day of payment. Items under $500 will be shipped via insured mail, and items over $500 will be shipped via registered, insured mail, both of which must be signed for. Normal shipping is free of charge, but special arrangements, i.e.. Fed Ex, may be an additional charge. State sales tax is applicable to all items shipped within California.
|
| OUR SHIPPING POLICY: Most items will be shipped by USPS-Insured. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
Returns
Since your enjoyment and satisfaction with your purchase is my goal, I have the following return policy:
Items which are ordered directly from existing inventory can be returned up to 7 days for a full refund, less shipping. Refunds or credit card credits will be made after receipt of the piece in original condition. Items returned after 7 days, but before 30 days, will receive a credit towards another purchase. After 30 days no returns will be accepted.
Custom orders and sizings cannot be returned, however, I will do my best to make any modifications necessary to make your purchase more than satisfactory.
All of my work is guaranteed for the life of the piece against any defects in materials and workmanship, excluding normal wear and tear. If a piece should break it will be repaired or replaced free of charge. |
Thank you for shopping at Metamorphosis Design!
|
| 